We want you to be completely satisfied with your purchase. If you’re not satisfied for any reason, here’s our refund policy:
Eligibility for Refund:
- You may request a refund within 14 days of the purchase date.
- To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refund Process:
- Please contact our customer support team at admin@sesafe.com.sg to initiate the refund process.
- Provide your order number and a brief explanation of the reason for the refund request.
- Once your request is approved, we will provide you with instructions on how to return the item.
Refund Methods:
- Refunds will be issued to the original method of payment. If the original payment method is unavailable, we will issue the refund in the form of credit note.
Return Shipping:
- Customers are responsible for return shipping costs, except in cases where the return is due to a defect or an error on our part.
Exceptions:
- Personalized or customized items cannot be refunded unless there is an error on our part.
Refund Processing Time:
- Refunds will be processed within 14 business days after we receive the returned item.
If you have any questions about our refund policy, please contact us at admin@sesafe.com.sg.